1. Order processing times (time taken to process the goods)
Usually the order processing times are 1/3 working days excluding Saturdays and Sundays. Order times and chosen payment method: orders placed by Card, PayPal, Amazon Pay, Sa Cash on delivery, will be entrusted to the courier within 1/3 working days from receipt of the order>
Orders placed by bank transfer will be entrusted to the courier only after the actual display on the bank account (in this case the times will depend on the credit date).
The products are shipped on Monday, Tuesday, Wednesday, Thursday and Friday. We do not ship on holidays.
2. Order delivery times (time taken by the courier for delivery)
The goods will be shipped by express courier and delivered within an average time of 1/3 working days following the shipping date.
The average delivery times of the couriers are as follows:
- Shipping on the Peninsula: 1/3 working days from the delivery of the package to the courier
- Shipping to the Major Islands (Sardinia, Sicily): 2/3 working days from the delivery of the package to the courier
- Shipping to the Minor Islands (Capri, Ischia, Pantelleria, Elba, Lampedusa, etc.): 3/5 working days from the delivery of the package to the courier
The delivery times indicated are estimates based on the average time currently used and are provided for indicative purposes only, without any commitment or guarantee of compliance with them by "Italia Spezie" .
3. Shipping costs
Shipping is free for orders over 59 € net of expenses. For orders of less than 59 € the shipping costs are € 5.90 .
- Cash on delivery charges (cash payment to the courier): € 3.00
- Supplement for smaller islands and remote areas: € 6.00
At the moment only shipments to ITALY are accepted.
4. Order Tracking
When the product is shipped, you will receive an email with the tracking code with which you can check the status of your shipment.
Italia Spezie ha un’estrema cura nel preparare il pacco con i prodotti che hai ordinato, al fine di garantirti, la massima qualità e freschezza dei prodotti.
6. Special needs
For special needs you can write us in chat, contact us here , or send us a message Whatsapp al 342 33 77 541
Our Customer Service, active from Monday to Friday from 9.30 to 17.30, will answer you as soon as possible.
Shipments are made by express courier.
Checks to be carried out upon delivery:
upon delivery of the goods by the courier, we advise you to check carefully:
- that the number of packages delivered corresponds to what is indicated in the transport document that we send you by email.
- that the labels affixed to the packages show your name and address;
- that the external condition of the packages does not show alterations or signs of tampering: the packaging must be intact, not damaged or wet
- that the neck closing materials (adhesive tape or plasticized straps) have not been tampered with or altered in any way.
If with the checks carried out, you find an anomaly, we recommend that you clearly indicate it on the courier's delivery note by adding " Accepted subject to control " indicating " The reason " for this reservation (Ex. I accept with reservation because the package is damaged).
As soon as possible, and in any case within 7 calendar days, report the incident by making an online report via the section Customer Service
Once the courier's document has been signed without reservations, the Customer will not be able to make any objection regarding the external characteristics of what has been delivered.
The Carrier is also liable for the delay in delivering the goods to the recipient. Italia Spezie, for the cases mentioned above, must be considered exempt from any liability for loss or damage (damage) to the goods from the moment in which the same is delivered without reservation to the carrier for transport.
8. Disadvantaged areas
For some areas that couriers classify as "remote areas" an additional transport fee of € 6.00 is required. For Livigno (CAP 23030) and Campione d'Italia (CAP 22060) the shipping costs require an additional contribution of 50 €. The locations classified as remote areas are as follows:
ALICUDI PORTO 98050
ASINARA CALA D OLIVA 07046
BARANO D ISCHIA 80070
CAMPO NELL ELBA 57034
CAPRAIA ISOLA 57032
CAPRERA ISOLA 07024
CASAMICCIOLA TERME 80074
FILICUDI PORTO 98050
GIGLIO CAMPESE 58012
GIGLIO CASTELLO 58012
GIGLIO PORTO 58012
GORGONA ISOLA 57128
ISCHIA PONTE 80077
ISCHIA PORTO 80077
ISCHIA SAN MICHELE 80077
ISOLA DEL GIGLIO 58012
ISOLE TREMITI 71040
LA MADDALENA 07024
LA REALE 07046
LACCO AMENO 80076
LAMPEDUSA E LINOSA 92010
LE FORNA 04020
MARINA DI CAMPO 57034
MARINA GRANDE DI CAPRI 80073
MONTE ISOLA 25050
PANTELLERIA AEROPORTO 91017
PECORINI A MARE 98050
PESCHIERA MARAGLIO 25050
PIEDIMONTE D ISCHIA 80077
SAN DOMINO 71040
SAN NICOLA DI TREMITI 71040
SANT ANGELO 80070
SANT ANTUONO D ISCHIA 80077
SANTA MARINA SALINA 98050
SANTO STEFANO DI LATINA 04020
SERRARA FONTANA 80070
TESTACCIO D ISCHIA 80070
VULCANO PORTO 98050